Peggy

EC at Metropolis Convention Center

Stats

per event
-sized company
Time:
Stress:
Power:
Knowledge:
Access Level:

Relationships

Affects:

Influenced by:

Manages: Caterer; Building Maintenance

Reports to: General Manager

About

High Stung

OCD

Trains all new employees

Works with maintenance, audio visual, janitorial, catering and ground keeping staff

Software Use

Before the Event: Tablet, Laptop, Desktop

• Work with customer on room setups
• Work with customer to select catering options
• Review any special request
• Give customer Audio Visual options
• Arrange shuttle transportation from Parking Lots
• Create purchase orders with outside vendors

During the Event: Mobile, Tablet, Laptop

• on event move-in review with all departments event requirements
• greet client and give an overview of the their setup
• give them in house contact information
• provide carts for loading in their equipment
• .

After the Event:

• Review work orders
• create actual on work orders
• close work orders
• review the event with the client
• send out survey about our facility

Wish List

• List the different
• wish list features – I wish this worked better on my ipad
• as separate items
• on the list.

Inspired by

People:  Dale King at Sydney Convention Center, Margie Tapp at Orange County CC
Companies: List real clients that this Persona would be found at.